Privacy Policy

Last updated February 18, 2022

This Privacy Policy describes the privacy practices of Family CareSpace in connection with the Family Home Portal mobile application (the “App”) and website (the “Site”).

Information we collect

When you use the App, we may collect information about you, including:

We collect personal information you knowingly provide to us. For instance, when you register for an account on the App or shop on the Site or respond to a survey, you may provide to us your name, address, phone number, email address, and credit card or other payment information. When you shop on the site we collect the information about the products you purchase from us.  When you interact with our customer service or technical support teams, you may also provide additional information about the way you are using specific products or the way your network is configured.

Photographs you provide when you use the App, via your camera or camera roll (if you have granted us permission to access your camera or camera roll). We obtain only the specific images you chose to upload using the App; we do not collect your photo albums even if you grant us your access to them. We encrypt each photograph that you upload using the App. Please note that while we do not require or request any metadata attached to the photographs you upload, metadata (including, for example, geotags) may be associated with your photographs by default.

App usage information, such as information about how you use the App and interact with us, including your timezone, the date and time when you first installed the App and the date and time you last used the App.

Subscription history, if you choose to purchase the App subscription, such as confirmation that you are a paid subscriber to the App.

Device data, such as your computer and mobile device operating system type and version number, manufacturer and model, device ID, push tokens, browser type, screen resolution, IP address (and the associated country in which you are located); and other information about the device you are using to visit the App.

Online activity data, such as information about your use of and actions on the App and the Sites, including pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access. Our service providers and certain third parties also may collect this type of information over time and across third-party websites and mobile applications. This information may be collected on our Site using cookies, browser web storage (also known as locally stored objects, or “LSOs”), web beacons, and similar technologies. We may collect this information directly or through our use of third-party software development kits (“SDKs”). SDKs may enable third parties to collect information directly from our App.

Comments– When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

How we use personal information

We do not use the photographs or telemetry data you provide when you use the App for any reason other than to provide you the functionality of the App.

The Site uses your personal information to complete your purchase transactions and deliver products to you.

If you request a password reset, your IP address will be included in the reset email.

The App uses your registered email id and phone to send alert notifications you configure.

How we share personal information

We do not sell, license, or otherwise disclose any of your personally identifiable information to third parties for their direct marketing purposes.

We do not disclose user photographs, videos, or telemetry data to third parties (with the exception of uploading an encrypted image to our cloud provider Microsoft Azure). We may share your non-photograph and non-video information in the following circumstances:

  • Affiliates. We may share App usage information with our subsidiaries and affiliates, for purposes consistent with this Privacy Policy.
  • For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes

Visitor comments may be checked through an automated spam detection service.

The Site uses third-party service providers, such as payment gateway and website analytics. Some of these service providers may collect information about your visits to the Site, and your interaction with our products and services. In these cases, Family CareSpace acts as the data controller and the third-party vendors act as data processors. As our agents, these third-party vendors receive from us only the specific information required for them to perform specific services on our behalf, and they are not authorized to use or disclose your information except as necessary and agreed to perform those specific services for us or to comply with applicable legal obligations.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on the site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


When you place an order with us, you will receive confirmation e-mails and, in some cases, a follow-up e-mail asking to rate your experience.

Your order information, including your e-mail address, may be retained to provide safety or security notifications regarding a product you’ve ordered.

We may use your e-mail address to notify you that your cart is abandoned before completing an order or of any updates or changes to your account, our privacy practices, or our terms of service.

If you have opted-in to receive our email newsletter, you periodically get product, solution and sale alert emails from us. If you would no longer like to receive promotional e-mails or electronic notices from us, please refer to the “How to Opt-Out, Remove or Modify Information Provided to Us” section.

If you have not opted-in to receive electronic newsletters, you will not receive these electronic communications. Visitors who register or participate in other Website features such as marketing programs and “members-only” content will be given a choice whether they would like to be on our electronic communications list and receive electronic communications from us.

If you have subscribed to any forums and/or topics, you will receive emails from us when someone posts in the sections you’ve subscribed to. You may unsubscribe by clicking the Unsubscribe link on the associated topic.

You will receive notifications on registered email id from the App. It is one of the App’s crucial feature.

Anonymized data

We may anonymize your Personal Information so that it can no longer identify you. We may also aggregate data in a way that prevents it from personally identifying you. We do not link personally identifiable information with aggregated user data.

We use both personal data as well as anonymized data to monitor the performance of our servers and services, allowing us to proactively and reactively update our services to deliver a consistently high quality of service. For instance, we may use a combination of general traffic monitoring as well as IP addresses to determine if certain internet service providers or geographic regions have poorer performance and require specific performance enhancements.

How long we retain your data

For users that register on the Site and the App, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Tech administrators can also see and edit that information. We will retain such information in a personally identifiable format only for as long as necessary to fulfill the purposes we have set out in this privacy policy.

Your rights and choices

Request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you by sending us an email at This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Opt-out of marketing communications and other notifications. You may opt-out of marketing-related communications and other notifications we may send you via a push notification by changing the settings on your mobile device. You may opt-out of text messages by changing settings in the App

Device permissions. You may revoke any permissions you previously granted to the App, such as permission to access your camera, camera roll, or microphone through the settings on your mobile device.

We rely on you to ensure that your Personal Information is complete, accurate, and current. In many cases you can update your Personal Information through our Websites. You can also inform us of any changes to, or inaccuracies of, your Personal Information by contacting us via email at

Changes to the privacy policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy on the Site. We may, and if required by law, will provide notification of changes in another way that we believe is reasonably likely to reach you, such as through the App.

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the App (or as otherwise indicated at the time of posting). In all cases, your continued use of the App after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

Contact Us

For questions regarding our Privacy Policy, please contact our customer care via email at

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